Customer Care
Thank you for your purchase and your support — please read the details below so you know exactly what to expect from order to delivery.
Returns Policy
Every purchase made is nonrefundable and nonexchangeable.
Order Processing
Thank you for your purchase. Your support and loyalty is important to us. Processing for all orders can take 7–10 business days before receiving a tracking number, regardless of the shipping option selected (i.e. overnight, etc.).
Business days are Monday–Friday, excluding holidays.
Damaged, Lost & Stolen Packages
Thank you for shopping with us! We appreciate your purchase and support, but we cannot be held responsible for damaged, lost, or stolen packages. You are responsible for filing a report with the carrier (i.e. USPS, UPS) or making a claim if you purchased Shipinsure.
Returned-to-Sender & International Orders
If a package is returned to sender, you are responsible for paying for the shipping and we will send your products back to you.
If you are making an international order, please keep in mind the rules and regulations that your country has for products that are allowed to enter the country. We are not responsible for any items that are held at customs if the country prohibits the items.
Additionally, we are not responsible for any customs fees that may be charged by your local customs office for international packages.